Terms and Conditions for Loyalhato

Effective Date: January 3, 2025

Welcome to Loyalhato! By accessing and using our website, loyalhato.com, or by making a purchase, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our website or making a purchase, as they govern your access to and use of our services.

1. Acceptance of Terms

By visiting loyalhato.com and making a purchase, you are agreeing to abide by these Terms and Conditions, our Privacy Policy, and any other policies referenced herein. If you do not agree with these terms, please do not use our website or purchase our products.

2. Changes to Terms and Conditions

Loyalhato reserves the right to update, modify, or revise these Terms and Conditions at any time. Any changes to these terms will be posted on this page, along with an updated “Effective Date.” It is your responsibility to review these terms periodically. Continued use of our website or services following any such changes will constitute your acceptance of those changes.

3. Products and Services

  • Product Descriptions: We make every effort to ensure that the products displayed on our website are accurately described, including images, specifications, and pricing. However, slight variations may occur due to factors such as lighting, screen settings, or slight differences in products. We reserve the right to correct any errors or inaccuracies and to update or remove product listings at any time without prior notice.

  • Product Availability: Product availability is subject to change without notice. We make every effort to keep our inventory updated, but occasionally items may go out of stock. In such cases, we will notify you of any delays or offer alternatives, including a refund or a backorder option.

  • Pricing: All prices listed on our website are in U.S. Dollars (USD) and are subject to change. Prices do not include taxes or shipping fees, which will be added at checkout. We reserve the right to correct pricing errors or mistakes and to adjust prices accordingly.

  • Limited Quantities: Some items may be available in limited quantities, and we do not guarantee that items will remain available after you place an order. If an item becomes unavailable after you’ve ordered, we will notify you and offer a full refund or alternatives.

4. Order Process and Payment

  • Order Confirmation: When you place an order on loyalhato.com, you will receive an email confirming receipt of your order. This is not an acceptance of your order. Your order will be processed, and payment will be confirmed before we ship the products. If there are any issues with your order, we will notify you promptly.

  • Payment Methods: We accept payments via credit cards (Visa, MasterCard, American Express, Discover), debit cards, PayPal, and other payment methods available at checkout. By providing your payment information, you authorize us to charge your payment method for the total amount of your order, including applicable taxes, shipping fees, and any discounts.

  • Payment Security: We use secure payment gateways to process your transactions and protect your personal and financial information. However, we cannot guarantee the security of information transmitted over the internet.

5. Shipping and Delivery

  • Shipping Information: Shipping costs and delivery times are calculated at checkout based on your location and the shipping method selected. We offer various shipping options, including standard and expedited shipping.

  • Shipping Times: While we strive to process and ship your order promptly, please note that delivery times may vary depending on factors such as shipping method, weather, and carrier delays. For standard domestic shipping, delivery typically takes 3-7 business days. Expedited shipping options are available for faster delivery.

  • Order Tracking: Once your order has been shipped, you will receive a tracking number to monitor its progress.

  • International Shipping: We currently offer international shipping to select countries. Delivery times for international orders may vary, and customs duties or taxes may apply, which are the responsibility of the customer.

  • Damaged or Lost Shipments: If your order is damaged or lost during shipping, please contact us at info@loyalhato.com within 7 days of receiving your order or the expected delivery date. We will work with you to resolve the issue.

6. Returns and Exchanges

  • Eligibility: Please refer to our Refund and Return Policy for detailed information about our return and exchange process. We accept returns within 14 days of delivery, provided the items are unused, in their original condition, and in the original packaging.

  • Non-returnable Items: Some items, such as live plants that have been damaged after delivery, personalized items, and final sale items, are not eligible for return.

  • Return Process: If you need to return or exchange an item, please contact us for return instructions and to receive a Return Authorization number.

7. Customer Responsibilities

  • Accuracy of Information: You are responsible for providing accurate and complete information when placing an order, including your billing and shipping addresses. We are not responsible for lost or delayed orders due to incorrect or incomplete information.

  • Product Care: If you purchase live plants, you are responsible for following the care instructions provided to ensure the health of your plants. We are not responsible for plants that are damaged due to improper care after delivery.

  • Usage of Website: You agree not to engage in any activities that could interfere with or disrupt the functionality of our website, including, but not limited to, hacking, spamming, or uploading malicious content.

8. Limitation of Liability

  • Limitation of Damages: To the fullest extent permitted by law, Loyalhato’s liability for any claims arising out of your purchase is limited to the total amount paid for the product in question. We are not liable for any indirect, incidental, special, or consequential damages, including loss of profits, business, or data.

  • No Warranty: While we strive to ensure the accuracy of the products and services provided, Loyalhato makes no warranties, either express or implied, regarding the products, services, or website.

9. Privacy and Data Security

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website and making a purchase, you agree to the terms outlined in our Privacy Policy.

10. Governing Law and Dispute Resolution

  • Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of the state of Ohio, without regard to its conflict of law principles.

  • Dispute Resolution: Any disputes, claims, or controversies arising out of or related to these Terms and Conditions shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall take place in Ohio, and judgment on the arbitration award may be entered in any court having jurisdiction thereof.

11. Intellectual Property

All content on loyalhato.com, including images, text, logos, and trademarks, is owned by Loyalhato or used under license and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, or distribute any content from our website without our prior written permission.

12. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

Loyalhato
Street: 2522 Spring Valley Rd, Miamisburg, Ohio
Phone number: (937) 291-1870
Email: info@loyalhato.com
Website: loyalhato.com

By using Loyalhato.com and placing an order with us, you agree to the above Terms and Conditions. Thank you for choosing Loyalhato! We appreciate your business.