Sales Policy for Loyalhato

Effective Date: January 3, 2025

At Loyalhato, we are dedicated to providing our customers with the highest quality plants and products, along with exceptional service. Our Sales Policy outlines the terms and conditions that govern purchases made through our website, ensuring a smooth and transparent shopping experience for all customers.

By placing an order with Loyalhato, you agree to the terms and conditions outlined in this Sales Policy. Please read it carefully before making a purchase.

1. General Terms

By making a purchase from Loyalhato, you confirm that:

  • You are at least 18 years of age or have the consent of a parent or guardian to make a purchase.
  • You agree to provide accurate and complete information when placing an order, including your billing and shipping address, email, and payment details.
  • You understand that all prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice.
  • You are responsible for ensuring that your delivery address is correct. We are not responsible for lost or delayed shipments due to incorrect or incomplete address information.

2. Product Availability and Pricing

  • Product Availability: All products listed on our website are subject to availability. While we make every effort to keep our inventory up to date, there may be occasions when certain products are out of stock. In such cases, we will notify you as soon as possible and offer you alternatives, or you may choose to wait for the item to be restocked.
  • Pricing: Prices on our website are updated regularly, and while we make every effort to ensure that prices are accurate, they are subject to change. If an error is made and an incorrect price is displayed, we reserve the right to cancel or amend any order placed at the incorrect price. You will be notified of any changes, and you will have the option to confirm or cancel your order.
  • Sales Tax: Sales tax will be applied to your order where required by law. The applicable sales tax rate is determined by the shipping address and will be calculated at checkout.
  • Discounts and Promotions: Occasionally, we may offer promotions, discounts, or coupon codes. These offers are valid for a limited time and may be subject to specific terms and conditions. Promotions and discounts cannot be combined unless explicitly stated. We reserve the right to modify or terminate any promotion at any time.

3. Payment Methods

Loyalhato accepts the following payment methods for online purchases:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards
  • PayPal
  • Other Payment Methods: Additional payment methods may be added from time to time.

All payments are processed securely through trusted payment gateways. By providing payment information, you authorize us to charge the payment method provided for the total amount of your order, including applicable taxes, shipping fees, and any discounts or promotions.

4. Order Processing and Shipping

  • Order Confirmation: Once you complete your purchase, you will receive an order confirmation email detailing your purchase. Please review the details carefully to ensure everything is correct. If there are any discrepancies or issues with your order, please contact us immediately at info@loyalhato.com or (937) 291-1870.
  • Order Processing Time: We aim to process and ship orders as quickly as possible. Most orders are processed within 1-2 business days. However, please allow up to 3-5 business days for processing, particularly during peak seasons or in the event of high order volumes.
  • Shipping Methods: We offer various shipping options, including standard, expedited, and overnight shipping. Shipping fees are calculated based on the weight and size of the items ordered, as well as the destination. Shipping costs will be clearly displayed at checkout.
  • Shipping Times: Delivery times depend on your location and the shipping method selected. Standard shipping typically takes 3-7 business days for domestic orders. Expedited shipping is available for faster delivery, and we will notify you of any delays. International shipping may take longer, and customs duties or taxes may apply, depending on the destination country.
  • International Shipping: We currently offer international shipping to select countries. Additional customs fees, duties, or taxes may apply to international orders, which are the responsibility of the customer.

5. Delivery Issues and Claims

  • Delivery Issues: If your order is delayed, damaged, or lost in transit, please contact us as soon as possible at info@loyalhato.com or (937) 291-1870. We will work with you to resolve the issue by contacting the carrier or offering an appropriate solution.
  • Wrong Items: In the event that you receive an incorrect item or a product different from what was ordered, please contact us within 7 days of receiving your order. We will assist you with returning the incorrect item and provide the correct item or issue a refund.
  • Damaged Items: If any items are damaged during shipping, please contact us immediately. You may be asked to provide photos of the damaged items to help us resolve the issue. In most cases, we will offer a replacement, store credit, or a full refund.

6. Customer Service and Support

At Loyalhato, we are committed to providing excellent customer service. If you have any questions, concerns, or need assistance with your order, please don’t hesitate to contact us:

  • Street: 2522 Spring Valley Rd, Miamisburg, Ohio
  • Phone number: (937) 291-1870
  • Email: info@loyalhato.com
  • Website: loyalhato.com

We strive to respond to all inquiries within 1-2 business days.

7. Cancellation Policy

  • Order Cancellations: If you wish to cancel an order, please contact us as soon as possible. We can cancel your order only if it has not yet been processed or shipped. Once an order has been processed or shipped, it cannot be canceled, but you may initiate a return or exchange following the guidelines in our Refund and Return Policy.

8. Product Descriptions and Photos

We make every effort to ensure that all product descriptions, images, and prices are accurate. However, there may be minor discrepancies between the product image on our website and the actual product due to lighting, screen settings, or variations in the product itself. These discrepancies do not constitute grounds for return, exchange, or refund unless the product is defective or not as described.

9. Limitation of Liability

To the extent permitted by law, Loyalhato’s liability for any claim arising from a purchase is limited to the total amount paid by the customer for the item(s) in question. We are not liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, business interruption, or personal injury.

10. Changes to the Sales Policy

We reserve the right to update, modify, or change this Sales Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about the terms governing your purchases.

11. Agreement to Terms

By making a purchase from Loyalhato, you acknowledge that you have read and agreed to the terms and conditions set forth in this Sales Policy. If you do not agree to these terms, please refrain from making a purchase.

If you have any questions regarding this Sales Policy or need assistance with a purchase, please feel free to reach out to us.

Loyalhato
Street: 2522 Spring Valley Rd, Miamisburg, Ohio
Phone number: (937) 291-1870
Email: info@loyalhato.com
Website: loyalhato.com

Thank you for choosing Loyalhato, and we look forward to serving you!